Organizational Training

Many times, employers after an appraisal, engage in conversation/s with their employee’s surrounding what was needed to enhance their performance for the next year. What happens in the remaining 364 days of the year? Coaching is a different approach to developing employees' potential. With coaching, you provide your staff with the opportunity to grow and achieve optimal performance through consistent feedback, counselling, and mentoring. In addition to the above, we also provide individual coaching, one-on-one custom leadership development opportunities for senior managers and executives.

The role of a leader is multifaceted, not only directing but guiding, repairing, and sustaining his/her followers. Such myriad responsibility comes with it a toll that is both physical and psychological and requires the balancing of being flexible to the continuous changes while maintaining an organization’s strict regulations.
Within the organization there is the added dimension of protocol and chain of command allowing for a structured delineation of roles. However, human beings are susceptible to their challenges. Therefore, the leader must not only understand the solider, but the human being within.
TCHD is bringing an innovative approach to examining the nature and challenges of the leader and the team within this specialized context. Specifically, through a targeted training program, participants will critically examine the components of a synergistic approach to team building. This approach emphasizes the individual strengths of each team member towards the whole and the leader’s role in identifying and utilizing these strengths. Both micro and macro in scope, it enables a full picture of the barriers to communication and advancement that occurs within a group setting.

Conflict is a normal part of any healthy working relationship. There are very few offices where all the employees get along. Learning how to deal with conflict – rather than avoiding it – is crucial.  Mismanaged conflicts can be harmful to professional and personal relationships, not to mention the time and energy spent on non-productive time in the organization. Learning these skills can keep your personal and professional relationships strong and keep the focus on matters of importance.

When the relationship has been broken and becomes tenuous, mediation helps resolve the conflicts and rebuild relationships, reducing cost, time, and emotional stress. The mediation process encourages respectful dialogue and problem-solving techniques. Facilitated by a trained professional, each side tells their story, is kept on track, remain positive, and productive with each party leaving satisfied.

Mismanaged conflicts can be harmful to professional and personal relationships, not to mention the time and energy spent on non-productive time in the organization. Learning these skills can keep your personal and professional relationships strong and maintain focus on the matters of importance. Through this training, conflict resolution offers the unique opportunity to remove an environment of competition, hot tempers, and avoidance tactics. Individuals will learn:

• - To understand the nature of conflict and types of conflict


• - Develop skills in conflict management and creating an environment of synergy


• - Develop strategies to manage conflict and improve interpersonal relationships

Emotional Intelligence (EI) involves the ability to understand the physical, mental, and social impact emotions have on the body, mind, relationships, and ability to pursue and achieve goals. People with a highly developed level of EI are proven to be more successful in their social environment as it may relate to the workplace, the school, the community, and the family. Additionally, challenges of anxiety, depression, and anger are all symptomatic of increased pressures upon individuals to be the best they can be. These challenges manifest themselves in light of pressures that come from the work, the home, and the community as we as individuals try to ‘fit in’. Emotional intelligence therefore must marry strives for excellence in all walks of life. By doing this, the individual will be able to adapt to both personal and social changes in better, more constructive methods.

There are times when productivity, employee focus, and other problems become too much for any origination. Most times is due to employee’s difficult financial situation in their personal lives. Financial Planning and Management service is the planning and organizing, and having control of one’s income. Planning often requires cash flow management, retirement planning, investment planning, financial risk management, insurance planning.

TCHD understands creating a healthy financial situation requires several steps. Through group and individual work some areas are:

• - Goals setting


• - Organizing your financial records


• - Creating a preliminary budget


• - Determining which spending habits you need to change


• - Estimate your projected income


• - Setting a time frame for accomplishing goals


• - Create an extended budget


• - Devise an income strategy that will sustain your goals, and


• - Commitment

Services offered

• - Retirement Planning – Many people are not aware of the importance of planning for retirement as soon as they begin their careers. It important that employees who have just started work understand the need to start sooner rather than later. Additionally, it would be necessary to mentor those persons who are about to leave the workforce soon so that they are well equipped to transition easily from being a salaried individual.

Participants will be exposed to the various retirement planning tools, such as annuities, tax incentive saving plans, insurance, and mutual funds.

 

• - Budgeting – Most persons are aware of the concept of a budget, but most have never actually budgeted and most times, some who do, rarely stick to it.

This will act as a refresher on the importance of a budget and will reinforce simple techniques such as the advantage of using cash over plastic, writing down expenses, being aware of bank fees, how to read and understand a bank statement, and managing credit cards

• - Savings and Investment – There is a misconception that there is no difference between saving and investing. Participants will learn the difference between the two. Also, participants will be made aware of investment opportunities available to them in Trinidad and Tobago as well as the laws, treaties, and governing bodies that directly affect them, such as Deposit Insurance Corporation, Financial Institutions Act Foreign Account Tax Compliance Act, Central Bank of Trinidad and Tobago, Securities Exchange Commission and Anti Money Laundering frameworks.

Participants will also learn which funds are insured by the government and to what value. Additionally, they will learn about mutual funds since all commercial banks carry mutual funds (which are indeed investment vehicles and not saving accounts), how they work, and the difference between an equity and a Fixed NAV fund.

• - Managing Debt – The word debt seems to have a negative connotation, and unfairly so. Debt is necessary for both individuals and corporations. However, if the debt is not managed, then it becomes a problem. Participants will learn how to determine how much debt is enough. They will also learn how to avoid taking on too much debt as well as how to recover from having too much debt.

A major component would be to understand loans and interest rates as well as credit cards. Participants will learn about the difference in interest rates (amortization rate vs. simple interest rate) Also, they will learn how to reduce overall payments on loans by making payments to the principal (this applies when the loan’s interest rate is calculated on a reducing balance)

 

• - Onboarding Sessions – New hires must be given financial counselling. In many cases, these persons are persons who never had an income before or are going to be earning a higher income. While it is expected that a higher salary should result in more savings, economics tells us that the opposite happens as a person’s taste for more expensive goods increases, thereby resulting in fewer savings, and there is an expectation for a salary increase, sometimes unreasonably so (especially if spurred on by a union). Therefore, counselling will help with budgeting and will highlight the importance of setting aside savings first. Also, H.R. would find that staff that are more financially aware would be more understanding when negotiations for salary increases come around, especially in times of financial hardships.

 

The Office of the Financial Ombudsman- Many persons aren’t aware that there exists a financial ombudsman or the purpose he serves. Participants will be made aware of his office and how they may avail of his services

Inertia or change in an organization, organization is essential and necessary for growth and development. However, when an organization, organization finds difficulty in accommodating changes such as employee layoffs, retirement, or cutbacks the resultant effect on performance is compromised. Understanding, managing, and elevating an organization through change is difficult, but some of the processes that can be facilitated towards the achievement of the mission and vision of the company.