Employee Assistance Programme
Employee Assistance Programme
The Employee Assistance Programme or EAP is a structured, clearly defined work-based programme designed to improve performance by providing psychological and organizational support to the management and staff of an organization. Utilizing strengths-based approaches, TCHD provides a confidential and professional framework that builds employees functioning both as a professional and as a person. A core theme of the EAP is highlighting the work/life balance whereby the need to attend to issues at both the home and the workplace requires a clear strategy on the part of the employee while being augmented by support systems.
While individual and family services underscore the importance of the individual employee (with accompanying dependents such as family members), the organization, as an entity, is provided with a strong organizational development model through training and guidance. These two levels of the EAP work together in conjunction with the organization’s strategy and specific mission, vision, and objectives.
The issue of employee wellbeing is a central component of organizational functioning and excellence. The employee forms the bedrock of an organization’s productivity; and, in essence, is directly responsible for how well an organization performs. Thus, linking the employee to the organization is a critical function of the EAP service whereby the employee’s well-being is seen as being symbolic to the organization’s success.
Some of the issues that the EAP would attend to are:
• Workplace stress
• Trauma (workplace, home, and community)
• 24 Hour Crisis Management System
• Transitions – Layoffs, retirement
• Family and other relationship issues
• Substance Abuse and Alcoholism
• Grief and Loss
• Bullying in the Workplace
• Financial Service Management
• Organization and Staff Development
• Performance Management System
• Conflict Resolution and Mediation
Benefits of our Employee Assistance Program:
• Represents a first-line response to providing prevention, triage, and short-term problem-resolution services within an organization. It is a valuable employee benefit, especially when properly promoted and communicated, which
• Emphasizes early intervention when confronting a variety of work/life issues;
• Encourages employees and managers to take action early rather than later;
• Offers easy access to professional and confidential assistance; is typically offered at no charge to employees or their immediate household family members
• Addresses personal problems that are often not covered by any other benefit programs, such as relationship problems, occupational problems, bereavement, child and elder care concerns, legal and financial difficulties, etc
ACCESSIBILITY
This is dependent on the Employer and its arrangements with the employee. In some instances, employees may access the EAP voluntarily or at the request of a supervisor, manager, or Human Resources personnel. Management is trained to identify employees who are having behavioral and/or job performance problems and may benefit from an EAP assessment. They are also instructed on how to use the EAP for supervisory referrals.
CONFIDENTIALITY
Critical to the success and high utilization of any EAP is the confidence employees have in the privileged nature of their communication. The highest standards of ethical and professional conduct dictate all communication of privileged information.
TCHD provides the strictest level of confidentiality in handling all our client’s information, save and except for authorisation by the client. Those matters, which TCHD is under obligation by law to report because of licensure or professional obligations, will disclose these specific issues to the client before working with him or her. When it is felt that the best interests of an employee could be served by disclosure, the employee is asked to sign an informed consent to release confidential information.
WHO’S INVOLVED IN OUR EAP
Our EAP employs:
• An EAP Official who may be an external professional or an HR employee who has received relevant training. This person coordinates our EAP and acts as a point of reference when needed.
• Trained specialists who undertake counseling, consultations, confidential assessments, and referrals.
• An external network of professionals (e.g. psychiatrists, psychologists) to whom we can refer employees in need.
LOCATION, PLATFORM, TIME OF SERVICES
Due to the need for privacy and the need to establish a therapeutic bond, services will be conducted:
AT THE OFFICES OF TCHD
• East – No. 9 Pasea Main Road, Tunapuna
• South – No. 66 Lewis Street, San Fernando
• North – No. 30 O’Connor Street, Port of Spain
• Tobago – No. 16 Belmar Trace, Buccoo, Tobago
COVID GUIDLINES
• You MUST wear your MASK upon entry and during your visit to TCHD.
• You MUST sanitize upon entry, and we recommend when leaving.
• If you feel unwell and would like to keep your appointment, it can be shifted to our ONLINE platform
SAFE AND PRIVATE LOCATION AT YOUR LOCATION/S
ONLINE PLATFORMS
• ZOOM
• WhatsApp VIDEO
• SKYPE
• GOOGLE MEET
APPOINTMENT TIME
• Monday – Friday | 7:00am – 7:00pm
• Saturday | 7:00am – 5:00pm
• Sunday | Emergency Only
SYSTEM DESIGN & EAP PROGRAMME MANAGEMENT
ACCOUNT MANAGEMENT
TCHD’s designated Account Manager will seamlessly coordinate the implementation and provision of services including employee orientations and management training. The account manager serves as a problem solver, point of information, and client specialist, especially for referrals and special needs employees and/or family members.
TCHD’s account management extends far beyond traditional services. We provide each of our clients with account management services focused on maintaining customer satisfaction and providing in-depth consultation on a variety of issues to meet customer’s needs. We achieve superior programs through the following account management functions:
ACCOUNTABILITY & REPORTING
A quarterly report will be provided to the organization, including a use and effectiveness summary, trends and activities, and a full demographic breakdown of utilization. Provided are the number of employees and family members seeking assistance; categories of problems in which assistance is sought; age; sex; reason for contact; type of referral; and referral source.
QUALITY ASSURANCE
We continually monitor the quality of our staff and programs to assure assessments and care are appropriate and outcomes positive. TCHD utilizes the following assurance process in quality service delivery:
• Peer Review – staff with a broad range of clinical specializations and areas of expertise are an invaluable resource
• Staff audits
• Weekly case conferences to monitor unusual or high-risk cases
• Psychiatric and medical consultation as needed.
• Continuing Education – staff and providers often participate in outside seminars, in-house training, and advanced degree programs and professional development hours.
• Utilization analysis and follow-up feedback process for counsellors, psychologists, and client organizations. Executive staff to monitor EAP usage, trends, and potential “red flags” to the employer review quarterly utilization reports.
• Satisfaction Outcome Surveys- client satisfaction is an important part of TCHD’s feedback services to consistently ensure the client’s needs are being effectively met
• Follow up & Live Response- all persons utilising the EAP services will be followed until they complete treatment or decline further services. The interval at which the employee will be contacted varies according to the nature of the problem and risk level.
REPORTING & OUTCOMES
Clients receive comprehensive EAP utilization reports on an annual basis and detailed usage reports per quarter. The annual report includes a year-end analysis and recommendations by our Account Executives. Our data collection methods are flexible and allow the analysis of data on as broad or as focused a scope as required to effectively measure program and treatment effectiveness. Reports are blinded and do not contain any individual identifying information; instead, reports provide such demographics as gender, ethnicity, age categories, and problem categories.
• Individual Therapy
• Clinical Consultation
• Family Therapy
• Group Therapy
• Life Transitions Therapy
• Solution-Focused Brief Therapy
• Individual & Staff Coaching
• Mediation & Conflict Resolution Services
• Career & Professional Development
• Social Work Support
• COVID-19 Support
• Trauma & Crisis Intervention System (TIS)
• Psychological Assessments
• Psychological Assessment for Recruitment & Employees
1. PSYCHOMETRIC ASSESSMENT
2. PSYCHO-EDUCATIONAL ASSESSMENT
3. PSYCHOLOGICAL ASSESSMENT
4. PSYCHIATRIC ASSESSMENT
TRAINING & DEVELOPMENT SERVICES
Training for Supervisors, Human Resources Staff (Employee Benefits) and Employees
Employee orientations create an awareness of the EAP and familiarize employees on the effective utilization of their EAP benefit. In addition to employee orientations, TCHD Ltd recommends conducting supervisor training to create an awareness of the EAP and familiarize supervisors with how they can more effectively assist the employee in the utilization of the EAP benefit. We offer orientations and training for all levels of management. It is also recommended that employee benefits staff are oriented to the mechanics of the program and involved in the initial planning, implementation, and continuing management of the EAP program.
Training sessions are structured presentations from one to two hours in duration on such key areas as the benefits of the EAP, the role of the supervisor in addressing job performance problems, how to identify job performance decline, and how to make a referral to the EAP. TCHD Ltd has experience in delivering a wide range of worksite-based supplemental training that may also be of interest. Among the topics covered in these training sessions are: anger management; balancing work and family; coping with loss; depression; effective communications in the workplace; sexual harassment; and time management
- SUPERVISION &
- STAFF DEVELOPMENT
- STAFF & SUPERVISOR COACHING
- LEADERSHIP & EFFECTIVE TEAM BUILDING
- MEDIATION & CONFLICT RESOLUTION
- EMOTIONAL INTELLIGENCE
- FINANCIAL SERVICE MANAGEMENT TRAINING
- STRESS MANAGEMENT THROUGH SELF- CARE
- INERTIA IN ORGANIZATIONS
- CUSTOMER SERVICE TRAINING
OTHER SERVICES OFFERED
• Retirement Planning
• Budgeting
• Savings and Investment
• Managing Debt
• Onboarding Sessions
• The Office of the Financial Ombudsman
MEDIATION SERVICES
FAMILY MEDIATION
If you are separating or divorcing, family mediation helps you sort out disputes – without encompassing overgenerous legal fees or going through a long drawn-out court battle. Professional family mediators help you work out what happens after you split up.
• Parent-Pledge — Parenting Plans, Custody, Visitation and/or Child Support
• Parent-Youth Mediation
• Elder Mediation
• Special Education Mediation
• School conflicts – student to student conflicts/Teacher to student conflict
CIVIL MEDIATION
Civil mediation is a way for private individuals to resolve their differences with the help of an independent third party. That third party is a trained mediator, who will provide a process for the parties to find a fair and mutually agreeable solution to problems. Some of these services offered are:
• Neighbour disputes such as noise
• Criminal matters – assault, property damage and menacing
• Landlord/Tenant disputes
• Breach of contracts
• Property disputes
• Alternative Dispute Resolution for Government
• Harassment
• Co-workers
• Labour-Management Partnership Building